CONTACT US

Cinépolis USA Corporate Headquarters
14951 N. Dallas Pkwy Suite #300
Addison, Texas 75254

We really appreciate your feedback, let us know what’s on your mind. Click on the cinema you would like to contact from the list below to get started. Please consider the following:

  • Showtimes are posted no later than Wednesday of each week. (based on availability and subject to change).
  • Changes to your reservation can only be done directly at the theater box office.
  • Ticket purchases and booking fees are nonrefundable.
  • Please allow 24 to 48 hours for a response.

For additional questions, please contact us at GuestServices@cinepolisusa.com

CONTACT US

Note: Special characters are allowed.

For additional questions, please contact us at GuestServices@cinepolisusa.com

By purchasing a ticket for the Cinepolis Junior theatre, which features a children’s play area, you have accepted and agreed to abide by the safety rules for the auditorium.

Children must be accompanied and supervised by a parent or guardian at all times. Parents or guardians are responsible for the safety and actions of their children.

No adults may enter the Cinepolis Junior theatre unless accompanied by a child.

To enter the play area, children must be between the ages of 3 and 12 years old and be between 3 and 5 feet tall. Shoes are not allowed in the play area and socks must be worn. Adults may not use the play area.

Cinepolis will not be responsible for incidents, injuries or damages due to a child’s, parent’s, or guardian’s negligence or non-compliance with the rules of the Cinepolis Junior theatre or the play area.

For the full safety rules please click here to access our FAQs page and scroll to the Cinepolis Junior section.

By purchasing a ticket and/or entering the 4DX auditorium, you are acknowledging that you understand and will comply with the safety warning and guidelines.

4DX is a high tech seat that employs strong motion, significant vibrations, strobe lighting and is equipped with special physical effects such as wind, fog, lightning, mist and scents that enhance what you see on the screen.

If you have a medical condition or disability that may be impacted by the 4DX experience, it is strongly recommended that you consult with your physician before participating.

Neither Cinepolis nor 4DX is liable or responsible for any injury or damage suffered as a result of the 4DX experience.

For the full Safety Warning and Release information please click here to access our FAQs page and scroll to the 4DX section.