DISCLAIMERS

PRICING POLICY

All 3D movies will have a $3 dollar surcharge per ticket added to the cost of each ticket.
All tickets are fully refundable up to 30 minutes before scheduled show time.
Refunds must be made in person at the theatre concierge/box office.

ADA:

All auditoriums are ADA accessible. We are more than happy to provide you with assistance.

GUEST POLICIES:

Search Policy
Purses, backpacks, satchels and bags of any type are subject to search.

Disability Notice
Assistive listening devices for the hearing impaired are available upon request.

Lost and Found Policy
We are not responsible for lost or forgotten items. If we find a lost or forgotten item valued at $100.00 or more, we will deliver it to local law enforcement authorities as required by law.

Proposition 65
This facility may contain chemicals known to the state of California to cause cancer, or birth defects or other reproductive harm.

Ticket Refund/Exchange Policy
If a movie is not shown due to technical problems, you can get a refund or exchange if requested at the time of the problem and at the manager’s discretion.

If you paid using your credit card, a refund will be posted to your card. Refunds take up to 72 hours to process. Please be patient.

At the discretion of management, a ticket may be exchanged for the same movie at a different time.

At the discretion of management, a ticket may be exchanged for a different movie currently being shown at the theater as long as it is requested 1 hour before the movie starts and if seats are available.

RATINGS:

G General audiences. All ages admitted.

PG Parental guidance suggested.

PG13 Parents strongly cautioned. Some material may be inappropriate for children under 13.

R Restricted. Children under 17 require accompanying parent or adult guardian.

NC17 No one 17 and under admitted.

For details concerning the MPAA rating guidelines, visit www.mpaa.org/ratings

By purchasing a ticket for the Cinepolis Junior theatre, which features a children’s play area, you have accepted and agreed to abide by the safety rules for the auditorium.

Children must be accompanied and supervised by a parent or guardian at all times. Parents or guardians are responsible for the safety and actions of their children.

No adults may enter the Cinepolis Junior theatre unless accompanied by a child.

To enter the play area, children must be between the ages of 3 and 12 years old and be between 3 and 5 feet tall. Shoes are not allowed in the play area and socks must be worn. Adults may not use the play area.

Cinepolis will not be responsible for incidents, injuries or damages due to a child’s, parent’s, or guardian’s negligence or non-compliance with the rules of the Cinepolis Junior theatre or the play area.

For the full safety rules please click here to access our FAQs page and scroll to the Cinepolis Junior section.

By purchasing a ticket and/or entering the 4DX auditorium, you are acknowledging that you understand and will comply with the safety warning and guidelines.

4DX is a high tech seat that employs strong motion, significant vibrations, strobe lighting and is equipped with special physical effects such as wind, fog, lightning, mist and scents that enhance what you see on the screen.

If you have a medical condition or disability that may be impacted by the 4DX experience, it is strongly recommended that you consult with your physician before participating.

Neither Cinepolis nor 4DX is liable or responsible for any injury or damage suffered as a result of the 4DX experience.

For the full Safety Warning and Release information please click here to access our FAQs page and scroll to the 4DX section.