FAQ

GENERAL INFORMATION

How do you define child and senior?

A child is 12 or under; a senior 60 or over.

How can I purchase tickets?

You can purchase tickets online, through our Apple and Android apps, directly at the box office, or at the self-serve kiosks located next to the box office at our locations.

What is included in the ticket price?

The ticket price covers the movie, access to a fully reclining premium leather seat and at-your-seat waiter service. Food and alcohol items are sold separately.

What does it mean if a movie has a icon?

Show times listed with a icon offer an in-theater full bar menu.

What does it mean if a movie has a (21+) icon?

Show times listed with a (21+) icon are exclusive for adults over 21 and require a valid state issued picture ID.

What does it mean if a movie has a icon?

Show times listed with a offer Full Service in Theater Dining. With the push of a button, a waiter will make all your dreams come true!

What does it mean if a movie has a icon?

Show times listed with a offer a Full Bar of Wines, Spirits and Beers.

What does it mean if a movie has a icon?

Show times listed with a offer Reserved Reclining Leather Seats

What does it mean if a movie has a icon?

Show times listed with a offer Beer & Wine

What does it mean if a movie has a icon?

Show times listed with a offer Online Reserved Seating. Tickets may still be purchased at box office.

What does it mean if a movie has a icon?

Coconut Grove Show times listed with a offer a Premium Experience. Guests will be treated to luxurious oversized seats and swivel tray tables that allow ample room to enjoy items that are ordered from our bar & lounge menu.

What is an Experience?

is an entertainment experience so real you feel it in your bones, so magical it takes you places you have never been; so all-encompassing you’re not just peeking through the window, but part of the action.

Can I reserve seats without purchasing them?

No, you must reserve and purchase your seats at the same time.

How can I purchase a gift card?

You can purchase gift cards directly at the box office at any of our Cinemas.

Can I use a gift card at any location?

Yes, you can use gift cards to purchase tickets, food, or alcohol at any Cinepolis Luxury Cinemas in the US.

What happens if I buy tickets for someone else? Can they pick up the tickets if I’m not there?

Yes. The person(s) for whom you bought the tickets can use your printed email confirmation as a ticket.

Are hearing devices available for the hearing impaired?

Yes, Assistive listening devices are available upon request.

Are pets allowed in the Cinemas?

Pets are not allowed in our locations. Certified service animals are welcome.

What are your hours of operation?

Our theaters open 30 minutes prior to the first show time and close 30 minutes after the last movie has started.

Do your Cinemas have a lost and found?

We are not responsible for lost or forgotten items. If we find a lost or forgotten item valued at $100.00 or more, we will deliver it to local law enforcement authorities as required by law.

Does Cinepolis USA provide an assisted movie going experience?

Cinépolis USA theaters are wheelchair accessible and companion seating is provided in every auditorium. We strive to provide the best accommodations, to make all our films enjoyable for everyone.

We offer devices at select locations to enhance and amplify audio, provide closed captioning, or show narration of the action on screen. Please ask for assistance at the theater box office or Guest Services desk.

If you have any further questions, please reach out to us at accessibility@cinepolis.com


Showtimes are posted no later than Wednesday of each week. (based on availability and subject to change).