FAQ

GENERAL INFORMATION

How do you define child and senior?

A child is 12 or under; a senior 60 or over.

How can I purchase tickets?

You can purchase tickets online, through our Apple and Android apps, directly at the box office, or at the self-serve kiosks located next to the box office at our locations.

What is included in the ticket price?

The ticket price covers the movie, access to a fully reclining premium leather seat and at-your-seat waiter service. Food and alcohol items are sold separately.

What does it mean if a movie has a icon?

Show times listed with a icon offer an in-theater full bar menu.

What does it mean if a movie has a (21+) icon?

Show times listed with a (21+) icon are exclusive for adults over 21 and require a valid state issued picture ID.

What does it mean if a movie has a icon?

Show times listed with a offer Full Service in Theater Dining. With the push of a button, a waiter will make all your dreams come true!

What does it mean if a movie has a icon?

Show times listed with a offer a Full Bar of Wines, Spirits and Beers.

What does it mean if a movie has a icon?

Show times listed with a offer Reserved Reclining Leather Seats

What does it mean if a movie has a icon?

Show times listed with a offer Beer & Wine

What does it mean if a movie has a icon?

Show times listed with a offer Online Reserved Seating. Tickets may still be purchased at box office.

What does it mean if a movie has a icon?

Coconut Grove Show times listed with a offer a Premium Experience. Guests will be treated to luxurious oversized seats and swivel tray tables that allow ample room to enjoy items that are ordered from our bar & lounge menu.

What is an Experience?

is an entertainment experience so real you feel it in your bones, so magical it takes you places you have never been; so all-encompassing you’re not just peeking through the window, but part of the action.

Can I reserve seats without purchasing them?

No, you must reserve and purchase your seats at the same time.

How can I purchase a gift card?

You can purchase gift cards directly at the box office at any of our Cinemas.

Can I use a gift card at any location?

Yes, you can use gift cards to purchase tickets, food, or alcohol at any Cinepolis Luxury Cinemas in the US.

What happens if I buy tickets for someone else? Can they pick up the tickets if I’m not there?

Yes. The person(s) for whom you bought the tickets can use your printed email confirmation as a ticket.

Are hearing devices available for the hearing impaired?

Yes, Assistive listening devices are available upon request.

Are pets allowed in the Cinemas?

Pets are not allowed in our locations. Certified service animals are welcome.

What are your hours of operation?

Our theaters open 30 minutes prior to the first show time and close 30 minutes after the last movie has started.

Do your Cinemas have a lost and found?

We are not responsible for lost or forgotten items. If we find a lost or forgotten item valued at $100.00 or more, we will deliver it to local law enforcement authorities as required by law.

Does Cinepolis USA provide an assisted movie going experience?

Cinépolis USA theaters are wheelchair accessible and companion seating is provided in every auditorium. We strive to provide the best accommodations, to make all our films enjoyable for everyone.

We offer devices at select locations to enhance and amplify audio, provide closed captioning, or show narration of the action on screen. Please ask for assistance at the theater box office or Guest Services desk.

If you have any further questions, please reach out to us at accessibility@cinepolis.com

What is Cinepolis Junior?

Cinépolis Junior offers families a space to enjoy the magic of movies in an environment that caters to children, unlike anything the U.S. has seen before. The playful rooms offer families a new and entertaining way to connect through one-of-a-kind spaces designed with children in mind. Children cannot play while the film is playing. 20 minutes of playtime will start before the scheduled showtime. Additionally, there is a 15-minute intermission halfway through the film for children to play, visit concessions and take a bathroom break. Cinépolis Junior shows children’s films (G and PG only) seven days a week and offers reserved seating for guests.

What are the safety rules for Cinepolis Junior?

By entering the Cinepolis Junior theatre, you have accepted and agreed to abide by the safety rules set forth below and the Terms and Conditions available at http://www.cinepolisusa.com/terms-of-service.aspx. Cinepolis will not be responsible for incidents, injuries or damages due to a child’s, parent’s, or guardian’s negligence or non-compliance with the rules of the Cinepolis Junior theatre or the play area.

Please comply with the below safety rules at all times:

  • Children must be accompanied and supervised by a parent or guardian at all times. Parents or guardians are responsible for the safety and actions of their children.
  • No adults may enter the Cinepolis Junior theatre unless accompanied by a child.
  • All adults and children must purchase tickets before entrance.
  • To enter the play area, children must be between the ages of 3 and 12 years old and be between 3 and 5 feet tall. Adults may not use the play area.
  • Children may not wear shoes in the play area. Please place them in the shoe bins.
  • Children must wear socks in the play area.
  • No toys may be brought into the play area.
  • No running, pushing, horse play, or otherwise causing disturbances in the Cinepolis Junior theatre.
  • No food or beverages are allowed in the play areas.
  • The play area may only be used before the movie and/or during intermission and/or when Cinepolis staff indicates.
  • Follow all instructions from Cinepolis staff.

What is 4DX?

Cinépolis Pico Rivera and Cinépolis Vista are home to a state of the art 4DX auditorium. 4DX is the ultimate technology delivering a fully immersive cinematic experience. Each chair is equipped with motion simulators and programmed to the film. Inside our 4DX auditorium, motion chairs and environmental effects such as wind, bubbles, and scent work in perfect synchronicity with the action on screen. The Cinépolis 4DX auditorium show films seven days a week and offers reserved seating for guests.

What are the safety rules for 4DX?

By entering the 4DX theatre, you have accepted and agree to abide by these safety rules set forth below and the Terms and Conditions available at http://www.cinepolisusa.com/terms-of-service.aspx. Cinepolis and/or 4DX, does not assume any responsibility or liability of any injuries or damages suffered as a result of using 4DX movie theaters.

The theatre is designed for the display of 4DX movies, and the experience includes movements and sudden vibrations in the seats, wind effects, essences, lights, and other special effects. The 4DX equipment can aggravate existing medical conditions or cause users to suffer a loss of equilibrium or balance, headaches or dizziness and in extraordinary circumstances, epilepsy like symptoms.

Please comply with the below safety rules at all times:

  • Pregnant women, people with heart conditions, and people who have other conditions which may be aggravated by the effects described above should consult a physician before experiencing 4DX movies.
  • You must be at least 3 ½ feet tall and 4 years of age to experience 4DX movies.
  • Secure all loose articles (glasses, cell phones, hats, wallets, keys, etc.). The theatre is not responsible for any personal items that are lost, damaged, or stolen.
  • No more than one adult should sit in a seat.
  • Do not eat or drink during intense scenes when the seat will be most active.
  • Always follow all instructions from Cinepolis staff.

To ensure your safety, we reserve the right to deny admission to children under the age of 3 and unsupervised children under the age of seven.


Showtimes are posted no later than Wednesday of each week. (based on availability and subject to change).

By purchasing a ticket for the Cinepolis Junior theatre, which features a children’s play area, you have accepted and agreed to abide by the safety rules for the auditorium.

Children must be accompanied and supervised by a parent or guardian at all times. Parents or guardians are responsible for the safety and actions of their children.

No adults may enter the Cinepolis Junior theatre unless accompanied by a child.

To enter the play area, children must be between the ages of 3 and 12 years old and be between 3 and 5 feet tall. Shoes are not allowed in the play area and socks must be worn. Adults may not use the play area.

Cinepolis will not be responsible for incidents, injuries or damages due to a child’s, parent’s, or guardian’s negligence or non-compliance with the rules of the Cinepolis Junior theatre or the play area.

For the full safety rules please click here to access our FAQs page and scroll to the Cinepolis Junior section.

By purchasing a ticket and/or entering the 4DX auditorium, you are acknowledging that you understand and will comply with the safety warning and guidelines.

4DX is a high tech seat that employs strong motion, significant vibrations, strobe lighting and is equipped with special physical effects such as wind, fog, lightning, mist and scents that enhance what you see on the screen.

If you have a medical condition or disability that may be impacted by the 4DX experience, it is strongly recommended that you consult with your physician before participating.

Neither Cinepolis nor 4DX is liable or responsible for any injury or damage suffered as a result of the 4DX experience.

For the full Safety Warning and Release information please click here to access our FAQs page and scroll to the 4DX section.