Contact Us

We really appreciate your feedback, let us know what’s on your mind. Select the cinema you would like to contact from the list below to get started. Please make sure to check your spam or bulk e-mail folders for confirmation if you do not receive a reply email. If the reply was sent to one of these folders, please select the confirmation message and mark it as "Not Spam". This should allow future reply emails to come to your inbox.

Please consider the following:

• For all Cinépolis Rewards missing point inquiries, please submit receipts of purchase.
• If your request/inquiry is in regards to missing Rewards points and/ or difficulty accessing your Rewards account, please select "Corporate" in the Theater Location dropdown box below.
• Changes to your reservation can only be done directly at the theater box office.
• Ticket purchases are refundable up to 1 hour prior to showtime. Booking fees and service charges are nonrefundable.
• Showtimes are posted no later than Wednesday of each week. (based on availability and subject to change)
• Please allow 24 to 48 hours for a response.

For group and private events, visit our Private Parties page.