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Frequently asked questions
Why isn’t my rewards ticket or complimentary pass working on all movies?
How can I find out more about the Cinépolis rewards program?
What amenities are available at each Cinépolis location?
How do you define 'Child' and 'Senior'?
How can I purchase tickets?
What is included in the ticket price?
How can I purchase a Gift Card?
Can I use a Gift Card at any location?
What happens if I buy tickets for someone else? Can they pick up the ticket if I'm not there?
Are hearing devices available for the hearing impaired?
Are pets allowed in the cinemas?
Outside food and beverage policy?
What are your hours of operation?
Do your cinemas have a lost and found?
Does Cinépolis USA provide an assisted movie going experience?
What is Cinépolis Junior?
What are the safety rules for Cinépolis Junior?
What is 4DX?
What are the safety rules for 4DX?
Can I earn rewards points on alcoholic beverages?
What do I need to know about my Private Watch Party booking?
Does Cinépolis play movies in Spanish?
When are showtimes posted?
Can I get a refund on my tickets?
I bought my tickets online and I want to get a refund, but I didn’t I get a ticket confirmation, what should I do?
I bought my tickets at the Box Office, Kiosks or Mobile APP, can I get a refund?
What is the Rating system?