Rewards Program FAQs

All rewards members will be automatically enrolled in our new program. You don't need to do anything! Just make sure you’re opted into our emails so you can get Bonus Points offers and earn rewards faster! We will never email you unless we're sending you an offer or a discount.

Any free birthday or sign up popcorn awarded prior to 10/19/20 will be honored through 12/31/20. Beginning 10/19/20 all members will begin to be awarded 500 BONUS Rewards points on their birthday and upon sign up.

Once you reach two thousand five hundred (2,500) points, you will earn a FREE “complimentary ticket”! 2,500 points will be automatically deducted from your account and your FREE ticket will be added. Free tickets that are awarded expire after 6 months. To redeem your FREE “complimentary ticket” simply log in to your account on cinepolisusa.com or Cinepolis USA’s mobile app or let a Cinepolis USA Team member know in person prior to purchasing tickets. Your FREE “complimentary ticket” will be available for use on the ticket selection screen, or at box office once you have logged in/confirmed membership with a team member.

With the update to our Rewards program, we’ve unfortunately done away with our current $5 redemption – in favor of an even better value, FREE tickets!

200. Beginning on 10/19/20 every single ticket purchased on cinepolisusa.com, the Cinépolis USA mobile app, at an in-theater kiosk, or at box office will award you 200 points to your Cinépolis Rewards account! Make sure you are logged in or let your Cinépolis team member know you are a Rewards member prior to purchase to earn points!

2,500 points are needed for each FREE “complementary ticket” reward.

Yes, and Yes! Our stance on contact will remain as it always was – we will only send you offers that pertain to your tastes in Film or Food & Beverage! Additionally, special offers, events, screenings and much more will be communicated as we always have!

Yes! We are excited to say that you can now earn points on food and beverage at Moviehouse & Eatery and Cinepolis Woodlands. You must provide your Rewards information to the Server to redeem your offers. Points are not retroactive. Thank you for your patience as we transitioned to a new point of sale system.

No, group events and private watch party bookings are not eligible to earn points at this time.

Cinépolis Rewards is completely FREE to join! As a thank you for joining you will receive 500 BONUS points to help you toward your first FREE ticket!

You can become a Cinépolis Rewards member by signing up online or the Cinépolis USA mobile app.

Your email address or mobile number allows us to keep you informed about your Cinépolis Rewards account and can be used to access your account for earning and/or using Rewards. You can opt in to receive communications such as special promotions, account updates, and reward notifications. We collect your birth date in order to acknowledge you with a birthday gift. And we need your favorite theatre so that we can keep you in the loop on the latest offers and events. To update your information or preferences regarding this communication, visit your account on the Cinépolis USA website.

For more information please see the Terms of Use page for the Cinépolis Rewards program. Feel free to get in touch with us using the Contact Us form and choosing the Cinépolis Rewards option.

Once you have filled out the required portions of you profile, your account is considered active and you are eligible to start earning rewards. You are required to provide your name, birthdate, favorite theater, email address, and phone number. To earn points, you must present your account number or your phone number at the time of purchase. It's as simple as that!

Any time you want to take advantage of the benefits offered by the Cinépolis Rewards program, you may either provide phone number to a Cinépolis crew member during an in-theater transaction or log in on the website or app before buying tickets.

Unfortunately, Rewards Points are only earned for movie tickets purchased on our Cinépolis USA website, App or Kiosks when you are logged into your Loyalty account at the time of purchase. You can also earn points when you purchase tickets in person at the box office and provide your phone number associated with your Loyalty account.

If you have any questions or need more information about your account, first log into your account on the Cinépolis USA website and check the transaction details on the History tab of your account page. If your question is not answered, visit our Contact page  to get in touch with us. Please also note that while earning potential is unlimited, there is a maximum holding amount of 20,000 points. If this maximum is reached, points will not accrue until points are redeemed.

No. At this time we will not be honoring points after transactions are made. We are sorry for the inconvenience but, your account is associated with your phone number so please remember to give it to our crew members or log in.

You can see your point balance and all the rewards you have already earned by logging into your account on the Cinépolis USA website or mobile app. Sign in and check back whenever you would like to see your recent account activity and collected rewards.

For every $1 you spend on food and beverages, excluding alcohol, you will earn 10 points. For every ticket purchased online or through our app you will earn 200 points. There is a limit of 6 tickets per transaction for online purchases and only 1 ticket transaction per day (up to 6 tickets) will be eligible for earning points. Members cannot earn points on booking fees, taxes, tips, gift card purchases, and group events.

Earn points right away for all applicable food and beverage purchases at participating locations. Points for all ticket purchases (online and mobile app) will be added to your account immediately as well. In the case of a refund, all earned points will be deducted from the member’s account. 

We are also now able to offer points on food and beverage at our Moviehouse & Eatery branded locations and Cinépolis The Woodlands! 

Cinépolis Rewards members who have reached 2,500 points will automatically earn a FREE ticket! Points will be automatically deducted from your account, and your FREE ticket will be added. Your FREE ticket will expire 6 months from the date earned and is valid for any standard format show. Special formats (3D, Junior, IMAX, 4DX, ScreenX) not applicable. To redeem rewards, sign in on the Cinépolis USA website or mobile app and select your “complimentary ticket” while on the ticket selection page to apply your FREE ticket.

Points never expire as long as you are an active Cinépolis Rewards member. Points for Cinépolis Rewards members will expire after 12 months of inactivity. Free tickets that are awarded expire after 6 months.

Any offer for food and/or beverages sent via email or text, or loaded onto a member account, can be redeemed at any Cinépolis USA location.

500 BONUS Rewards points will be added to your account automatically upon sign up and annually on your birthday!

No, rewards members can not earn rewards points on alcoholic beverages.

If you forgot your password or would like to change it, just click the “Forgot Password” link at the bottom left of the Log In screen. You can also update your password by clicking “Edit” on the Profile tab of your Rewards account page.

Stay in the loop with our emails and/or text messages. We'll periodically send you relevant member information such as newsletters, special promotions, reward notifications and account updates.

Cinépolis Rewards members will not have a card. You can access your virtual card with ease on the Cinépolis USA website or mobile app. Don't worry – if you're at the theater and you don't have your member number, the crew can look you up by phone number or email address.

Your Cinépolis Rewards membership is unlimited, so it's valid as long as your account stays active. After two years (24 consecutive months) of non-use, your account will be considered inactive and we may cancel the account.

You may cancel your membership by presenting your member account number at the box office or the guest services information desk at any Cinépolis USA location in the U.S. or by making a request through the Contact Us form on the Cinépolis USA website.

Cinépolis USA values your business and respects your privacy. Because of our commitment to your privacy, we do not sell or rent your information to other companies. We do share your information under certain circumstances, with third parties that provide services on our behalf.

If you would like to update your personal profile information such as your mailing address, phone number or email address, log in to your account on the Cinépolis USA website, click “Edit” on the Profile tab and save your changes there. Contact information and profile preferences cannot be changed on the Cinépolis app.

Remember you can always give your phone number and/or email address to the theater staff to earn points on eligible purchases and use your rewards in the theater. In the event you would like to find your account number it is located on your Member page on the Cinépolis USA app, or at the bottom of your receipt for in-theater food and beverage purchases.
More questions? We have the answers. Please do not hesitate to reach out to us via our Contact Page! We will get back to you ASAP on any further questions you have.