Cinépolis - USA

Rewards Program FAQs

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Program Updates

IF I'M ALREADY A REWARDS MEMBER, DO I NEED TO SIGN UP FOR THE NEW PROGRAM?
WHAT WILL HAPPEN TO MY BIRTHDAY/SIGN UP POPCORN IF THEY ARE GOING AWAY WITH THE UPDATE TO CINÉPOLIS REWARDS?
HOW DO I REDEEM MY FREE “COMPLIMENTARY TICKET”?
MY $5 REWARDS ARE GONE, WHY?
HOW MANY POINTS DO I EARN PER TICKET NOW?
HOW MANY POINTS DO I NEED TO EARN MY FIRST REWARD?
WILL I STILL RECEIVE PERSONALIZED MOVIE OFFERS AND FOOD AND BEVERAGE RELATED PROMOTIONS?
CAN I EARN POINTS ON FOOD AND BEVERAGE AT MOVIEHOUSE & EATERY OR CINÉPOLIS WOODLANDS?
CAN I EARN POINTS ON EVENTS?

Registration and Membership

IS THERE A FEE TO JOIN THE PROGRAM?
HOW DO I SIGN UP?
WHY DO YOU NEED MY INFORMATION?
HOW CAN I FIND OUT MORE ABOUT THE RULES GOVERNING THE CINÉPOLIS REWARDS PROGRAM?

Rewards and Benefits

HOW DO I START EARNING REWARDS AS A CINÉPOLIS REWARDS MEMBER?
DO I NEED TO PRESENT MY CINÉPOLIS REWARDS ACCOUNT NUMBER TO GET REWARDS?
CAN I EARN REWARDS POINTS FOR MOVIE TICKETS PURCHASED ON ATOM/FANDANGO/MOVIE PASS?
WHAT IF MY REWARDS BALANCE DOESN'T LOOK RIGHT? WHO DO I CONTACT?
WHAT IF I FORGET TO LOG IN OR PROVIDE MY ACCOUNT INFORMATION WHEN I MAKE A PURCHASE? CAN I STILL GET CREDIT FOR MY PURCHASE?
HOW DO I KEEP TRACK OF MY POINTS AND REWARDS?
HOW DO I EARN POINTS?
WHAT BENEFITS CAN I USE MY POINTS FOR AS A CINÉPOLIS REWARDS MEMBER?
WILL MY POINTS/TICKETS EXPIRE?
WHAT ABOUT MY BIRTHDAY GIFT, SIGN-UP REWARD OR ANY OTHER OFFER THAT IS SENT TO ME VIA EMAIL OR TEXT?
CAN I EARN REWARDS POINTS ON ALCOHOLIC BEVERAGES?

Account Management

HOW DO I RESET MY ONLINE PASSWORD?
HOW WILL I FIND OUT ABOUT SPECIAL CINÉPOLIS REWARDS MEMBER OFFERS?
DO I GET A MEMBERSHIP CARD?
HOW LONG IS MY MEMBERSHIP VALID?
HOW DO I CANCEL MY MEMBERSHIP?
HOW DOES CINÉPOLIS PROTECT MY PRIVACY AFTER I REGISTER AS A CINÉPOLIS REWARDS MEMBER?
HOW DO I CHANGE MY CONTACT INFORMATION?
WHERE DO I FIND MY ACCOUNT NUMBER?

Last Updated 11/17/22

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